Free Shipping Orders +$35

FAQ

General

What types of licensed character apparel do you offer?

We offer a wide range of licensed character apparel, including t-shirts, long sleeves, dresses, backpacks, lunch boxes, bucket bags, pajamas, and accessories featuring your favorite characters from movies, TV shows, cartoons, and comics. Perfect for back-to-school, gifting, and every day, our licensed character apparel brings a little bit of magic to every occasion.

Do you sell apparel for all ages?

Yes, we offer apparel for children, adults, and families, so you can find something for everyone or even find the perfect set of matching pajamas!

Are your products officially licensed?

Absolutely! Our character apparel products are officially licensed, ensuring you receive high-quality, authentic merchandise.

Ordering

How do I place an order?

To place an order, simply browse our website, select the items you want, choose the appropriate sizes, and add them to your cart. Then, proceed to checkout and follow the instructions to complete your purchase.

Can I change or cancel my order after it's been placed?

If you need to change or cancel your order, please contact our customer service team at customerservice@yankeetoybox.com as soon as possible. We will do our best to accommodate your request.

Do you offer gift cards?

No, at this time unfortunately we do not offer digital gift cards.

Shipping

Where do you ship to?

We ship throughout the United States. Shipping costs and delivery times will vary depending on your location.

How long will it take to receive my order?

Delivery times depend on your location and the shipping method selected at checkout. Typically, orders are processed within 1-2 business days, and shipping times can range from 3-7 business days.

Can I track my order?

Yes, once your order has shipped, you will receive a shipping confirmation email with a tracking number.

Returns and Exchanges

What is your return policy?

If for any reason you are not fully satisfied with your purchase, please contact us within 30 days for return authorization and specific return instructions. Returns must be in resalable condition in order to receive a refund of the purchase price, less shipping/handling/insurance and other applicable fees/taxes/duties, where applicable.

How do I return an item?

To return an item, please click here to get started. Once we receive your returned item, we will process your refund. Click here to read our full Refund Policy.

Sizing and Care

How do I know what size to order?

We provide a size chart for each product to help you choose the right size. If you have any questions, please contact our customer service team at customerservice@yankeetoybox.com for assistance.

How should I care for my apparel?

To ensure the longevity of your apparel, we recommend following the care instructions provided on the garment's label. Generally, washing in cold water and tumble drying on low heat is recommended.

Promotions and Discounts

Do you offer any discounts or promotions?

Yes, we regularly offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated on the latest deals.

Can I use multiple discount codes on a single order?

Only one discount code can be applied per order.

Customer Support

How can I contact customer support?

You can contact our customer support team via email at customerservice@yankeetoybox.com or by calling us at 603.206.5116. Our team is available Monday through Friday, from 8 AM to 4:30 PM EST.

What should I do if I have a problem with my order?

If you encounter any issues with your order, please contact our customer service team as soon as possible. We are here to help resolve any problems.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.